Refund Request Form

Note to customer

All refund claims are subject to audit and may require additional documentation. Service fees will be deducted from the refund amount, if applicable.
Complete this form to the best of your ability to expedite requests.
Certain restricted tickets may not have a refund value.
All refunds will be credited to the original form of payment only.
Your submission acknowledges understanding of these conditions.
* Indicates required information

Please refer to the email you received from info@reservation.flyfrontier.com or click here for more options including a refund. If the self service session link in the email has expired, please fill out the form below.

If you booked your flight less than 24 hours ago and travel is more than 7 days (168 hours) from the purchase time, visit MY TRIPS for immediate processing.

If you purchased The WORKS travel must be more than 24 hours from time of booking to be eligible for a refund. All refund requests must be made 24 hours prior to departure.

Refund requests due to military orders will be denied unless valid supporting documentation is provided.

If you accidentally double-booked more than one confirmed reservation for the exact same traveler(s) and itinerary, please complete the form below. Before reaching out to request a refund for an accidental duplicate booking, please verify the following:

The duplicate reservations are for the exact same itineraries.
The duplicate reservations are for the exact same passenger(s), including spelling of name and date of birth.

Refund requests due to the death of a ticketed passenger will be denied unless valid supporting documentation is provided.

The following reasons are NOT eligible to request a refund:

I travelled on the flight in question
I missed my flight
My flight was rescheduled by Frontier and changed by less than 3 hours
My flight’s departure was delayed by less than 3 hours
I didn’t use a product I purchased, for example, bag, bundle, seat, or paid membership
I or someone in my immediate family has an illness, COVID-related reasons or medical issue (please contact your travel insurance)
I booked my flight less than 24 hours ago and my travel is within the next 7 days (168 hours)

The following reasons may be eligible for future travel credit. Learn more here

I have an immediate family member who has died
I have jury duty or a subpoena

If you are requesting a refund for a second seat purchase for the same traveler(s) and itinerary, please complete the form below. Seat availability will be verified prior to refund approval.

Reason for Request

Confirmation Code

Duplicate Confirmation Code

Flight

One-way booking
Round trip booking

First Name

Last Name

Email Address

Phone Number

Address

City

State

Zipcode

Request Detail

I wish to apply for a refund for ALL customers and for ALL flights booked on this flight reservation
I wish to apply for a partial refund of one of the flights or for specific customers included in this flight reservation

Departure City

Arrival City

Affected Flight Number

Date of Disrupted Flight

Additional Information

Upload File