Contact Us

At Frontier Airlines, we are committed to serving our customers and we value your feedback.

Reservations Questions

For general questions regarding seating options, traveling with family and / or pets, special needs, international travel (including security and customs), at the airport, and our travel policies, please click here.

Frontier Miles Account Assistance

For general questions regarding our Frontier Miles program please click here

All past dated flight mileage requests should be sent through the Mileage Credit form.

Refunds

Within 24 hours of purchase and more than 7 days from departure: All tickets may be canceled for a full refund up to 24 hours from the time of purchase.

Beyond 24 hours from purchase OR booking was made within 7 days of travel: Tickets are non-refundable, unless the WORKS was purchased at the time of initial booking. Non-refundable tickets may be changed or cancelled. A change or cancellation fee may apply and the remaining value of your ticket can be held as a credit to apply toward the purchase of a future ticket.

The WORKS purchase: The WORKs purchase is fully refundable. Refund requests must be made at least 24 hours prior to departure. For cancellations made within the 24 hour time frame, a cancel fee will apply.



To review the change and cancel FAQ click here. To request a refund click here.

Baggage

If you have a delayed bag, bag damage or items missing from your checked bag click here.

For items left on board please click here.

To file a complaint, please complete the form below.